Terms of Use

These Terms of Service (hereinafter referred to as the “Terms”) are intended to define the rights, obligations, and responsibilities between Lavarwave Co., Ltd. (hereinafter referred to as the “Company” or “Party B”) and users (hereinafter referred to as the “User” or “Party A”) in connection with the use of online internet-based services (hereinafter referred to as the “Services”) operated by the Company, including digital harm response consulting and support, online reputation management, digital risk management, and information security advisory services, as well as other matters necessary thereto.

These Terms shall also apply to paid services provided by the Company and related payment services (including payment gateway services). Users shall fully understand and agree to the conditions and procedures related to payment prior to using the Services.

1. These Terms shall become effective upon being posted on the Company’s website or otherwise notified through reasonable means.

2. The Company may amend these Terms to the extent permitted by applicable laws and regulations.

3. In the event of any amendment, the Company shall specify the existing Terms, the amended Terms, the effective date, and the reasons for amendment, and shall post a notice on the website at least seven (7) days prior to the effective date. If the amendment may have a material adverse effect on users, the Company shall post such notice at least thirty (30) days prior to the effective date and shall additionally notify existing users via the email address provided to the Company.

4. If a user does not agree to the amended Terms, the user may discontinue use of the Services and terminate the contract.

1. The Company provides the following IT and security consulting and technical support services:

• Consulting services for responding to digital crimes and online threats or extortion (including threats of content distribution), including situation assessment and response strategy planning
• Guidance on evidence preservation and support for reporting procedures (to platforms, investigative authorities, and specialized institutions)
• Support for reporting and requesting the removal of distributed content, and management of the relevant processes
• Online reputation and search exposure monitoring, and digital risk management consulting
• Security guidance for account protection, personal data protection, and recurrence prevention (including account security and access control)

2. The specific details of the Services may be individually adjusted depending on the user’s requirements, the nature of the case, and the contractual conditions.

3. The Services provided by the Company are limited to technical and administrative advice and consulting, and the user clearly understands and agrees to the following:

• The Company does not provide legal advice and does not act on behalf of investigative authorities.
• The Company is neither a public investigative authority nor a private investigation agency, and does not exercise any authority related to criminal or civil investigations, compulsory investigations, enforcement actions, or equivalent powers.
• Matters requiring physical investigation, legal judgment, administrative procedures, or judicial action must be separately entrusted to relevant institutions or duly qualified professionals.
• The Company provides its Services only within lawful and defensive boundaries, and service outcomes may be limited by the policies, authority, and jurisdiction of third-party platforms (including websites, social media, messengers, hosting providers, and CDNs). The Company does not guarantee the achievement of any specific result or the complete elimination of risks.

1. A service use contract shall be formed when the user applies for the Services in accordance with the procedures prescribed by the Company, and when the contract between the user and the Company is concluded and the Company confirms payment or receipt of funds.

2. Detailed terms such as the specific content, scope, duration, and fees of the Services shall be governed by the contract (including quotations and service proposals) executed between the Company and the user. In the event of any conflict between such documents and these Terms, the contract shall prevail.

3. The user may request cancellation of the contract prior to the commencement of the Services. Matters relating to cancellation and refunds shall be governed by applicable laws and regulations of the Republic of Korea and the Company’s refund policy. However, if the Company has commenced or performed the Services, costs corresponding to the scope of work already performed may be deducted in accordance with the refund policy.

4. The contract shall terminate upon completion of the Services, expiration of the contract term, or termination. The Company may notify the user of such termination via email, text message, or other electronic means, if necessary.

1. The user shall provide information requested by the Company for the use of the Services truthfully and accurately. The Company shall not be liable for any disadvantages or damages arising from errors or false information provided by the user, unless such damages are caused by the Company’s willful misconduct or gross negligence.

2. The user shall comply with the guidelines and procedures provided by the Company. The Company shall not be responsible for any delays in service provision or limitations in effectiveness resulting from the user’s failure to comply with such guidelines or procedures.

3. The user shall comply with applicable laws and regulations, public order, and good morals in connection with the use of the Services, and shall not use the Services for illegal purposes or for infringing upon the rights of others, nor request the Company to do so. In the event of a violation, the Company may restrict the provision of the Services or terminate the contract.

1. The Company shall endeavor to provide the Services faithfully with the due care of a prudent manager. However, due to the nature of the Services, specific outcomes are not guaranteed, and the Company shall not be liable for results arising from the policies or handling of third parties (including platforms or institutions).

2. The Company shall process and protect the user’s personal information in accordance with applicable laws and its Privacy Policy, and the Privacy Policy shall form an integral part of these Terms.

1. All content posted on this website, including but not limited to text, images, videos, logos, designs, software, and other materials, is protected by copyright, trademark rights, and other intellectual property rights, which are owned by the Company or third parties holding legitimate rights.

2. Without the Company’s prior written consent, users may not use the website content beyond the scope of personal and non-commercial use, nor may they reproduce, distribute, transmit, display, modify, or create derivative works thereof, except as permitted by applicable laws.

3. All rights not expressly granted under this Article are reserved by the Company, and any violation may result in legal liability in accordance with applicable laws and regulations.

The Company and the user shall not disclose or make public any confidential information of the other party obtained in connection with the Services to any third party without the prior consent of the other party. This obligation shall remain valid even after the termination of the contract. However, exceptions shall apply where disclosure is required by applicable laws or regulations, lawful requests from investigative or judicial authorities, or where disclosure is necessary for the provision of the Services to the Company’s partners or subcontractors within the minimum scope required.

1. When using paid services provided by the Company, the user shall, in principle, pay the applicable service fees prior to receiving the Services.

2. Service fees may vary depending on the type of case, level of difficulty, urgency, and selected options, and the amount specified in advance in the contract (including quotations or service proposals) shall apply.

3. Payment methods for paid services may include credit cards, simplified payment services, and bank transfers. Available payment methods may be partially restricted depending on the type of service and the policies of the payment service provider.

4. For purposes such as payment and refund processing, identity verification, and prevention of fraudulent use, the Company may request additional information from the user within a necessary scope (including payment-related information, contact details, or supporting documents). The user shall provide such information accurately. The Company shall not be liable for any damages arising from false or inaccurate information provided by the user, unless caused by the Company’s willful misconduct or gross negligence.

5. Refunds shall be processed in accordance with applicable laws and the Company’s refund policy separately announced (or a separate contract). In the event of any conflict between an individual contract and these Terms, the individual contract shall prevail.

6. If the user requests cancellation of the contract prior to the commencement of the Services, the Company shall refund the full amount paid by the user, unless otherwise required by applicable law.

7. After the commencement of the Services, refunds may be issued after deducting reasonable costs corresponding to the actual time and scope of work performed by the Company. The specific deduction criteria and calculation methods shall be governed by the refund policy or the individual contract. (The “commencement of Services” includes, but is not limited to, assignment of personnel, establishment of response plans, execution of victim support services, submission of reports or takedown requests, and initiation of monitoring.)

8. If the Services are limited or suspended due to reasons attributable to the user (including provision of false information or failure to comply with guidelines), refunds may be restricted or unavailable. In addition, if fraudulent payment or chargebacks occur, or if there is reasonable suspicion thereof, the Company may temporarily suspend the Services or take necessary measures.

9. Refund requests shall be submitted through the Company’s official contact channels. The Company shall review the request and notify the user of the outcome within a reasonable period. Refunds shall, in principle, be processed using the original payment method and in accordance with applicable policies, and the processing period may vary depending on the payment method.

1. The Company shall not be liable for any damages incurred by the user where the Services cannot be provided due to any of the following circumstances:

• Acts of God, natural disasters, or other force majeure events of a similar nature;
• Disruptions to the use of the Services caused by reasons attributable to the user;
• Other cases where there is no willful misconduct or negligence on the part of the Company.

2. In cases where damages are caused by the Company’s willful misconduct or gross negligence in connection with the provision of the Services, the Company’s liability shall be limited to the total amount of service fees actually paid by the user for the relevant Services. However, this limitation shall not apply where liability cannot be limited under applicable laws.

3. To the extent permitted by applicable laws, the Company shall not be liable for indirect, special, consequential, or unforeseeable damages. This shall not apply to damages caused by the Company’s willful misconduct or gross negligence.

4. With respect to services provided free of charge, the Company shall not be liable to the extent permitted by applicable laws. However, this exclusion shall not apply to damages caused by the Company’s willful misconduct or gross negligence, or where liability cannot be excluded under applicable laws.

The Company shall collect, use, and process only the minimum personal information necessary for the provision of the Services. Detailed matters regarding the processing of personal information shall be governed by the Company’s Privacy Policy.

1. These Terms and the service use contract shall be governed by and construed in accordance with the laws of the Republic of Korea.

2. In the event of any dispute arising in connection with these Terms or the use of the Services, the Seoul Central District Court shall have exclusive jurisdiction. However, where the parties agree otherwise, disputes may be resolved through arbitration, and where exclusive jurisdiction is not recognized under applicable laws, such laws shall prevail.

3. The Company may provide translations of these Terms in English, Chinese, or other languages for the convenience of users. In the event of any discrepancy or difference in interpretation between language versions, the Korean version shall prevail.

1. Matters not expressly provided for in these Terms shall be governed by applicable laws and customary practices.

2. If any provision of these Terms is held to be invalid or unenforceable, such invalidity shall not affect the validity of the remaining provisions.

3. Even when these Terms and the Services are used outside of the Republic of Korea, including in the United States or China, the standards set forth in the foregoing Articles shall, in principle, apply. However, where the laws of the user’s country of residence expressly require different standards, such standards shall apply to the extent required by such laws.